Guest feedback and complaint managementFix before
you lose.

Guests rate their visit with a QR code. A bad rating reaches your manager before the guest leaves.

Book a demo See how it works

100,000+ guest responses collected since launch.

9:41

Feedlytics Guest experience

Guest survey

How was
your visit?

Tell us what stood out.

Loved it!

Anything else to share?

Live survey from the Feedlytics platform. Try it.

Feedback, incidents
and reviews in one place.

Feedlytics runs at every branch, from the QR code on the table to the reply on your Google listing.

A survey for every branch.

Build surveys per brand and location. Guests scan the QR code and answer on their own phone, with nothing to install.

Know the mood.

Sentiment analysis reads every comment, and the Mood Meter gives each branch a score you can follow week to week.

See what keeps going wrong.

AI sorts responses by topic, so trends by branch show up in charts instead of a pile of comments.

Every branch, side by side.

Head office compares branches and teams. Each branch manager sees their own guests in detail.

Caught before they leave.

A low rating or negative comment raises an incident and alerts your managers in real time, while the guest is still there.

Make it right in 30 seconds.

An unhappy guest gets a WhatsApp message in your restaurant’s name within 30 seconds. You write the message.

More guests on Google.

After the survey, every guest is offered your Google review link. Replies to Google reviews can post automatically or wait for your approval.

Reply to every comment.

Facebook and Instagram comments land in one queue with AI-written replies. Post them automatically or approve each one first.

One dashboard
for every branch.

Head office sees every branch at once, branch managers see their own guests, and everyone sees incidents as they happen.

1A guest leaves a bad rating

2Manager alerted, WhatsApp sent

3The guest hears back in 30 seconds

Live feed

Responses, sentiment and Mood Meter scores update the moment a guest submits.

Topics and trends

AI groups comments by topic, such as food quality, guest service and ambiance, so you can see what is moving the score.

Branch by branch

Compare branches and teams, then open one branch and read every guest’s feedback.

Ask Echo

Echo, the built-in AI assistant, finds reports and explains what your numbers mean.

01 / LISTEN

Guests scan,
then answer.

Put the QR code wherever guests are: tables, receipts, the counter. They answer on their own phone, with nothing to install.

QR surveys

Burger TakeOutTable 12 · Main branch

Scan to rate your visit

Ten seconds on your own phone. No app needed.

Mood Meter

Mood score · this week92+6 vs last week

What are guests saying about service?

Service mentions are up 18%. Guests keep naming the friendly team.

Google reviews

NathiaReserveRate and review

Ayesha KhanPosting publicly

“A spotless room, a welcoming team, and a reason to come back.”

Post

Guest recovery

Burger TakeOutBusiness account

Ayesha rated her visit 1 star

Hi Ayesha, sorry your food arrived cold today. Your next meal is on us. We’d love to see you again.

8:42 PM

Give your guests
a reason to come back.

An add-on for Feedlytics, popular with cafés: digital stamp cards, referrals and points.

Digital stamp cards

Branded stamps guests collect on their phone at every visit.

01 / 03

Talk to us about loyalty

Send automated replies to every review.

Echo, the Feedlytics AI agent, replies to your Google reviews and your Facebook and Instagram comments in the language each guest wrote in. You choose how soon replies go out, and whether they post automatically or wait for your approval.

Reply settings Example

Google reviewsPost automaticallyAfter 5 min

Instagram commentsPost automaticallyInstant

Facebook commentsApprove firstWaits for you

Unique every timeEcho answers what each guest actually wrote, in your voice. No two replies are the same.
Their languageGuests get a reply in the language they wrote in.
Your timingSend instantly, after 1 minute, after 5 minutes, and so on.
Your callPost on their own or wait for your approval, channel by channel.

Ayesha K.★★★★★ Google review · 2 min ago

Loved the grilled chicken, and the staff were so kind to our kids. We’ll be back with the whole family!

Echo’s reply

Thank you, Ayesha! We’re so glad the kids had a good time. See you and the family soon.

Diego R.Instagram comment · just now

¡La comida estuvo increíble! ¿Abren los domingos?

Echo’s reply

¡Gracias, Diego! Sí, abrimos los domingos de 12:00 a 23:00. ¡Te esperamos!

Omar R.Facebook comment · 5 min ago

Waited 40 minutes for our mains and nobody checked on us.

Echo’s draft

Sorry, Omar. That isn’t the evening we want for you. Our manager will call you today to put it right.

EditApprovePosted

Mark T.★★★☆☆ Google review · 1 hour ago

Lovely room and a great view, but the Wi-Fi kept dropping and breakfast ended too early.

Echo’s reply

Thank you for the honest feedback, Mark. We’ve passed the Wi-Fi and breakfast timing on to our team. We hope to host you again soon.

Camille L.Instagram comment · 12 min ago

Le brunch était délicieux, merci à toute l’équipe !

Echo’s reply

Merci beaucoup, Camille ! Nous transmettons vos compliments à toute l’équipe. À très bientôt !

Sara N.Facebook comment · 20 min ago

Do you have vegan options? Coming with a group of six on Saturday.

Echo’s draft

Hi Sara, yes, we do. Message us your group size and we’ll have a table ready for you on Saturday.

EditApprovePosted

How it works

1Connect your accounts
Link your Google Business Profile and your Facebook and Instagram pages.
2Echo drafts each reply
It reads every new review and comment, then writes a personal reply to what the guest said, in your voice and their language.
3It posts, or waits for you
Replies go out on your schedule, or sit in a queue until you approve them. You can edit any of them.

Common
questions.

What is Feedlytics?+

An AI-powered guest feedback and retention platform for restaurants, cafés, hotels and salons. Guests rate their visit by QR code, managers get real-time incident alerts for bad experiences, and unhappy guests get a WhatsApp message in your name within 30 seconds.

Do guests need to download an app?+

No. Guests can scan a QR code and submit feedback through customizable surveys on their phone.

Can I compare multiple locations?+

Yes. Head office compares every branch and team, and each branch manager sees their own feedback in detail. Clients range from a single branch to more than 50.

How does guest recovery work?+

A low rating or negative comment raises an incident and alerts your managers in real time, so they can reach the guest before they leave. Within 30 seconds the guest also gets a WhatsApp message from your restaurant, in wording you choose.

Will guests actually fill in the survey?+

Yes, when the QR code is in front of them and staff mention it. It takes a scan and a few taps on their own phone. Busy clients collect more than 100 responses in a single day.

How long does setup take?+

Up to 30 minutes, and our team does it. If you have been collecting feedback in Google Forms, we import your existing responses.

Is loyalty included?+

Loyalty is an add-on with branded digital stamp cards, referral programs, and points and rewards. Ask about it on your demo call.

Does Feedlytics reply to reviews and comments automatically?+

Only if you want it to. For Google reviews and for Facebook and Instagram comments, you choose whether replies post automatically or wait for your approval, and how soon they go out: instantly, after 1 minute, after 5 minutes, and so on. Replies are written in the language the guest used.

Fix before
you lose.

Book a 30-minute call and we will walk you through Feedlytics for your branches.

Book a 30-minute call

Email our team

Already with Feedlytics? Log in

Guest feedback and complaint managementFix before you lose.

How was your visit?

Thanks for your feedback.

Feedback, incidents and reviews in one place.

A survey for every branch.

Know the mood.

See what keeps going wrong.

Every branch, side by side.

Caught before they leave.

Make it right in 30 seconds.

More guests on Google.

Reply to every comment.

One dashboard for every branch.

Live feed

Topics and trends

Branch by branch

Ask Echo

Comment cards get thrown away. Incidents go straight to management.

Guests scan, then answer.

Give your guests a reason to come back.

Digital stamp cards

Send automated replies to every review.

Common questions.

Fix before you lose.

Guest feedback and complaint managementFix before
you lose.

How was
your visit?

Feedback, incidents
and reviews in one place.

One dashboard
for every branch.

Guests scan,
then answer.

Give your guests
a reason to come back.

Common
questions.

Fix before
you lose.